Tuesday, 6 October 2026
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Website Terms of Use

Terms & Conditions

These terms explain the rules that apply when using the website, placing orders, making payments, receiving shipments, and interacting with accounts or content on the store.

Last Updated: October 06, 2026

By using Souvenirs or placing an order, you agree to follow these Terms & Conditions. If you do not agree with any section, please avoid using the website or contact us before completing your order.

Accessing, browsing, creating an account, or placing an order means you accept these terms. We may update the terms from time to time, and the updated version becomes effective once published on this page.

You must provide accurate and up-to-date information when creating an account or placing an order. You are responsible for keeping your login details secure and for all activity under your account. We may suspend accounts that provide false information or violate these terms.

We work to display product details, prices, and availability accurately, but unintentional errors may occur. We may correct product details, prices, or cancel an order before final confirmation if a clear error is found. Offers and discounts may be limited by time, stock, or specific conditions.

Orders are confirmed after reviewing the details, product availability, and payment method. We may request additional information to verify an order or shipping address. Customers are responsible for providing correct contact and address details.

Shipping time and cost may vary based on the city, governorate, and products in the order. Delivery dates are estimates and may be affected by courier workload or emergency circumstances. If the customer cannot be reached, shipment may be delayed or cancelled.

Returns or exchanges are handled according to product condition, order details, and the store policy. Products should be returned in their original condition whenever possible, with invoice or order details. Some products may not be eligible for return for hygiene, personalization, or usage reasons.

Users may post product reviews or comments as long as they are honest, respectful, and free from abuse, defamation, harmful links, or prohibited content. We reserve the right to review, hide, or remove content that violates these rules.

You may not use the website for illegal activity, hacking attempts, service disruption, coupon abuse, or impersonation. Copying or reusing website content, images, or designs for commercial purposes without permission is also prohibited.

The website provides its services and products on an available basis and with reasonable effort. We are not responsible for indirect damages caused by misuse, incorrect information, issues outside our control, or delays caused by third parties such as payment gateways or couriers.

If you have any questions about these terms, you can contact us through the Contact Us page.

Need clarification about any section?

Contact Us